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Refund Policy

​At Mayari Coffee, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Please read our refund policy below for details on how we handle returns, refunds, and exchanges.

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Returns & Exchanges

Due to the perishable nature of our products, we do not accept returns or exchanges at this time. If you have any problems with your order, please contact us via email at mayariincsd@gmail.com

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Refunds

We offer a money-back guarantee on all products that meet the following criteria:

  • Damaged or Defective Products: Due to inventory purposes, if your coffee beans arrive damaged or if there is a quality issue with the product (such as incorrect items shipped), please contact us within 2 days of delivery.

  • Incorrect Orders: If we made a mistake with your order, such as shipping the wrong item(s), please contact us within 2 days of delivery. We’ll arrange for the return of the incorrect item and send you the correct one or issue a full refund.

Please note that we do not provide refunds for:

  • Products purchased through third-party retailers.

  • Products that have been opened or used (due to the perishable nature of our goods).

Refunds will be processed to the original method of payment. It may take 3-5 business days for the refund to appear in your account, depending on your payment provider.​

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Shipping Costs

  • Shipping is only available in California.

  • We do not offer international shipping at this time. 

  • Once your order is shipped, we are no longer responsible for any delays, damages or lost packages. Any claims regarding lost or damage packages must be filed with the official shipping carriers website by the customer. 

  • Shipping fees are non-refundable unless the product is defective, damaged, or an error was made on our part. If you’re eligible for a refund or exchange, we will cover the cost of return shipping for defective or incorrect items.

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How to Request a Refund or Exchange

To initiate a refund or exchange, please contact our customer service team at mayariincsd@gmail.com.

Be sure to include the following information:

  • order number

  • a description of the issue

  • any supporting photos (if applicable) so we can assist you as quickly as possible.

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Customer Support

If you have any questions or concerns about your order, please don’t hesitate to reach out to our customer support team. Please allow 1-3 business days for a response from our support team.

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